Terms of Service

 

Returns Policy

Items that are simply not wanted or incorrectly ordered will need to be shipped via registered post, and returned to Addicted To Audio, orders will incur a 20% restocking fee, and an in-store credit will be issued. Returned items must be in the original packaging and include any manuals, cabling and accessories in original condition.

Defective items will be replaced with a like item, upon return.
Terms and conditions of manufacturer's warranty apply to defective items after 7 days. It may be a requirement to return the defective goods directly to the distributor, manufacturer, or an accredited service agent.

We do not accept returns for refund or account credit of:
Any items returned more than 7 days after the shipment date.
Any items that have been opened (taken out of its plastic wrap, security seal tampered), unsealed or non-defective.

Any items not in their original condition, are damaged, have been used, or are missing parts.

Please do not send Addicted To Audio any items that do not meet the return criteria listed above. They will be freighted back to the customer at their own cost. Please choose carefully as Addicted To Audio cannot exchange products for change of heart reasons. We pride ourselves on only selling brand new unopened products.

Should you return items that were placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

Addicted To Audio will notify you via email of your store credit once we have received and processed your returned items. Refunds will be made within 5 business days of Addicted To Audio receiving your return in the form of the original payment method.

Making a return

To return goods, you will need to:
Ensure that your items meet the return requirements of the Addicted To Audio return policy listed above.

Send an email to info@addictedtoaudio.com.au detailing the reason for your return. Please include your full contact details purchase information including invoice number, and date purchased.

Wait for a reply email from Addicted To Audio giving you approval and a 'Returns Authority' number for your return.

Write down the supplied 'Returns Authority' number on a copy of the invoice of the items and include this with your return.

Send returns to:

Addicted To Audio
158 Christmas Street
Fairfield Victoria 3078
Australia

Note: To prevent your return from being lost or damaged in the post. Please ensure you send your items via a protected satchel or box suitable for mail or courier transport that can be tracked and you have adequate insurance cover. Addicted To Audio will not be held responsible for any items that are damaged or lost during a return.